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What is PhoneBurner?
Cloud-based power dialer built for sales teams to increase call efficiency and close more deals. PhoneBurner combines automatic dialing with workflow automation and team management features, using a single-line progressive dialer model (one call at a time) to prioritize call quality over high-volume parallel dialing.
Key features
Power Dialer
Automatic dialing that eliminates manual dialing and connection delays, delivering up to 4x higher answer rates. Single-line progressive dialer without awkward pauses between dial and connection.
ARMOR® Protection
Spam safeguard system that helps protect call reputation and reduces 'Spam Likely' flags on numbers.
Connect Scores
Real-time carrier signals that score the likelihood a contact will answer, allowing reps to prioritize high-probability leads.
Local Presence Dialing
Matches local numbers to contacts, increasing answer rates by 20-30%.
Voicemail Drop
Pre-recorded voicemail delivery that saves 30-45 seconds per voicemail and eliminates repetitive recording.
One-Click Email Follow-up
Streamlined post-call email sending to maintain contact momentum.
CRM Integration
Integrates with 150+ platforms including Salesforce, HubSpot, Zoho CRM, and GoHighLevel, with Zapier workflow automation support.
Call Logging & Analytics
Automatic call logging, reporting, and visibility into team performance and lead value for sales leadership.
Call Transcription with AI Note-Taking
Included in Premium tier; automatically transcribes calls and generates AI notes.
Softphone Dialing
Available in Professional and Premium tiers; includes Krisp AI noise cancellation.
Live Call Monitoring & Coaching
Available in Professional and Premium tiers for team management and training.
SMS Messaging
Available in Premium tier with carrier approval.
Custom Inbound Routing & Callback Answers
Premium tier feature for advanced call management.
Unlimited Calling
All tiers include unlimited calling with no per-minute charges, providing predictable billing.
PhoneBurner pricing
All plans include unlimited calling. Add-ons like PhoneBurner numbers (for local presence) and ARMOR® protection available across tiers. Month-to-month and annual billing options.
| Plan | Price | What's included |
|---|---|---|
| Standard | $140/month (annual) or $165/month (monthly) | Unlimited calling, power dialer, call analytics, workflow automation, basic CRM integration |
| Professional | $165/month (annual) or $195/month (monthly) | All Standard features plus softphone dialing, Krisp AI noise cancellation, live call monitoring & coaching, open API access |
| Premium | $183/month (annual) or $215/month (monthly) | All Professional features plus PhoneBurner numbers, custom inbound routing, in-app callback answers, call transcription with AI note-taking, SMS messaging |
Pros & cons
Pros
- + Unlimited calling included on every tier ensures predictable billing regardless of call volume
- + Power dialer with automatic dialing eliminates manual dialing and significantly saves time
- + Voicemail drop and one-click email follow-up automate follow-up workflows (saving 30-45 seconds per voicemail)
- + Local presence dialing increases answer rates by 20-30%
- + High answer rates: averages over 10% and can reach up to 4x increase vs traditional dialing
- + Easy to use with simple setup and low learning curve
- + Strong customer support and responsive team
- + Built-in CRM capable of serving as sole system for small teams
- + Automatic call logging and disposition tracking
- + 150+ CRM integrations including Salesforce, HubSpot, Zoho
- + Long track record (since 2008) and high ratings (4.7/5 on G2 across 297 reviews, 4.8/5 on Capterra across 179 reviews)
- + Single-line dialing avoids legal and compliance complexity of parallel dialing systems
- + Purpose-built for inside-sales teams with focused feature set
Cons
- − High pricing at $140-$183/user/month makes it one of the most expensive power dialers on market
- − Pricing has increased over time according to user reports
- − Power dialer only (single-line, not parallel) means lower call throughput vs. AI parallel dialing platforms
- − No AI voicemail detection or phone tree navigation
- − Some users report difficulty seeing contact name before call connects
- − CRM integration sometimes struggles with updating specific dispositions in Salesforce
- − API key location in settings is not intuitive
- − Numbers and ARMOR protection features are add-ons, not included in base plans
- − Some reported billing and invoicing issues
- − Not suitable as a full contact-center suite
- − Lower Trustpilot rating (3.3/5) where complaints concentrate on billing
- − Limited coaching and collaboration features compared to modern AI-powered platforms
Who is PhoneBurner best for?
- • Inside-sales teams running high call volumes
- • Solo sales reps and small teams making 30-80 calls per day
- • B2B sales development and SDR teams
- • Mortgage, insurance, and financial services
- • Real estate sales teams
- • Recruiting and staffing professionals
- • Teams that prioritize call quality and meaningful conversations over maximum volume
- • US-based teams seeking to avoid legal/compliance complexity of parallel dialing
- • Sales managers needing call logging and team coaching
- • Teams wanting a dedicated power dialer without contact-center complexity
Frequently asked questions
What integrations does PhoneBurner support?
PhoneBurner integrates with 150+ platforms including Salesforce, HubSpot, Zoho CRM, GoHighLevel, and Zapier for workflow automation. Integration depth varies by CRM.
Is calling unlimited?
Yes, all PhoneBurner plans include unlimited calling with no per-minute charges or volume-based billing.
Does PhoneBurner offer parallel dialing?
No, PhoneBurner is a single-line power dialer that dials one contact at a time. This design prioritizes call quality and avoids legal/compliance complexities of parallel dialing.
What's included in each pricing tier?
Standard ($140/mo annual) includes core dialing and analytics. Professional ($165/mo annual) adds softphone, noise cancellation, and call coaching. Premium ($183/mo annual) adds call transcription, SMS, and PhoneBurner numbers.
How much can PhoneBurner improve answer rates?
Users report up to 4x increase in answer rates, with the platform averaging over 10% answer rates. Local presence dialing adds 20-30% improvement.
Is there a free trial?
Yes, PhoneBurner offers a free trial so teams can test before purchasing.
