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What is JustCall?
AI-powered cloud communication platform for sales and support teams that unifies calling, messaging, and automation tools in a single workspace. Founded 2016, serves 6,000+ customers, headquartered in Palo Alto, CA.
JustCall news
JustCall publishes honest review covering pros, cons, and best use cases
Source ↗Pricing page reflects per-user subscription model with Team/Pro/Pro Plus/Business tiers
Capterra reviews updated to 225 verified reviews with 4.1 average rating
Key features
Predictive & Auto Dialers
Power dialer, dynamic dialer, and 10-line parallel dialing with local presence and smart reattempt rules
Messaging Suite
SMS, MMS, WhatsApp, and RCS messaging from unified inboxes
AI Voice Agents
24/7 inbound call handling including AI SDR, receptionist, and answering services
Conversation Intelligence
Call transcription, AI summaries, sentiment analysis, and automatic call scoring
AI Coaching
Real-time agent assistance and personalized performance coaching
CRM Integration
70+ native integrations including HubSpot, Salesforce, Pipedrive, Zoho, monday.com, and Zapier
JustCall pricing
Per-user subscription model with monthly or annual billing. Annual plans offer 29-46% discounts. 14-day free trial available without credit card.
| Plan | Price | What's included |
|---|---|---|
| Team | $29/user/month (annually) | 1,000 outbound minutes per user, unlimited inbound minutes, 500 SMS segments, unlimited AI transcription |
| Pro | $49/user/month (annually) | Everything in Team, plus power dialer, bulk SMS campaigns, Salesforce CTI integration, higher API limits, 1,000 SMS segments per user |
| Pro Plus | $89/user/month (annually) | Everything in Pro, plus multi-channel AI note-taker, SMS Copilot, real-time agent assist, AI call scoring, sentiment analysis |
| Business | Custom pricing (minimum 10 licenses) | Unlimited calling and SMS, single sign-on, enterprise SLA and compliance, dedicated support |
| SalesPro | Custom pricing (minimum 2 licenses) | Unlimited outbound calling, predictive dialer up to 10 lines, AI coaching, call transcription, advanced analytics |
Pros & cons
Pros
- + Easy to set up and use; most teams start making calls within hours
- + Strong native CRM integrations with major platforms
- + Intuitive multi-platform interface with browser and mobile apps
- + Responsive customer support team
- + Call quality comparable to cell phones
- + Good for remote and hybrid teams
- + All-in-one solution combining voice, SMS, WhatsApp, and automation
- + Active product development with regular new features
Cons
- − Some reports of unreliable call handling features
- − Bugs reported in early adoption (though support responsive to fixes)
- − API setup and full integration time-consuming
- − Pricing structure changes frequently, causing confusion
- − Analytics are light/basic; difficult to drill down into deep data
- − Advanced settings like call flows and AI workflows hard to set up without clearer documentation
- − Not ideal for high-volume inbound call centers
- − UI/UX needs improvement in organization and discoverability of settings
Who is JustCall best for?
- • Small to mid-market sales teams
- • Sales development representatives and account executives
- • Outbound calling and SMS campaigns
- • Teams requiring CRM integration
- • Remote and field sales teams
- • Support and customer success teams
- • Post-sales teams managing customer relationships
Frequently asked questions
What countries does JustCall support?
Supports U.S. numbers and calling, plus numbers and calling in several other countries
Does JustCall have mobile apps?
Yes, mobile apps are available for remote and field teams
What SMS capabilities does JustCall offer?
Supports 1:1 SMS and bulk SMS campaigns with integration into CRM workflows
What is included across all plans?
Two phone numbers per account, local numbers in 70+ countries, 100+ CRM integrations, call recording and transcription, IVR and call menus, team analytics, API access
