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What is Dialpad?
AI-powered business communications platform integrating conversations, customer context, and workflows. Offers voice, video, messaging, and contact center solutions with real-time AI transcription, coaching, and automation. Recently merged with Ada to advance agentic customer experience.
Dialpad news
Dialpad merges with Ada
Partnership announced to advance agentic customer experience capabilities and AI automation
Source: Dialpad ↗
Key features
Dialpad Resolve
AI voice and digital agents for automating customer service and scaling support workflows
Dialpad Support
Omnichannel contact center with voice, video, and digital channels plus Power Dialer, quality management, and workforce management
Dialpad Sell
Outbound sales dialer with real-time coaching, automated follow-up, campaign dialer (Premium only), and Salesforce integration
Dialpad Connect
Unified communications combining HD calls, SMS, voicemail, meetings, and transcription across desktop and mobile
AI Transcription & Recaps
Automatic call transcription with editable summaries, action items, and keyword-searchable recordings
Live Coaching
Real-time guidance for agents during calls with sentiment analysis and quality scoring
CRM Integration
Native integrations with Salesforce (power dialing, auto-logging), HubSpot, Microsoft Teams, and 700+ apps via Zapier
Dialpad pricing
Annual billing offers discounts vs. monthly. Dialpad Resolve requires custom quote. Campaign dialer available only in Sell Premium.
| Plan | Price | What's included |
|---|---|---|
| Dialpad Connect Standard | $15/user/month (annual) | |
| Dialpad Connect Pro | $25/user/month (annual) | |
| Dialpad Connect Enterprise | Custom pricing | |
| Dialpad Sell Essentials | $39/user/month | |
| Dialpad Sell Advanced | $59/user/month | |
| Dialpad Sell Premium | $79/user/month (annual only) | |
| Dialpad Support Essentials | $89/user/month | |
| Dialpad Support Advanced | $119/user/month | |
| Dialpad Support Premium | $149/user/month | |
| Dialpad Resolve | Custom pricing |
Pros & cons
Pros
- + Accurate AI call transcription and searchable call records by keyword
- + Intuitive, polished user interface for desktop and mobile
- + Fast setup with calls working within hours
- + Good audio and video call quality with minimal delay
- + Affordable entry point at $15/user/month for business communications
- + Built-in AI features standard even at entry tier
- + Strong Salesforce integration with power dialing and auto-logging
- + Real-time coaching and call quality management tools
- + No minimum seat requirement, scales from 1-person teams
- + Unified platform reduces need for separate AI and communications tools
Cons
- − Customer support is slow and ineffective per multiple verified reviews
- − Call reliability and connectivity issues reported by some users
- − Hidden taxes and fees not clearly disclosed in initial quotes
- − Limited customization for reports and analytics exports
- − Salesforce integration support is reported as poor despite native integration
- − Pricing escalates significantly with feature add-ons
- − Campaign dialer requires Premium plan ($79/user/month minimum)
- − Not suitable for teams requiring predictive dialer
- − Some users report automatic contract renewals without clear notice
- − International calling and routing can be unreliable
Who is Dialpad best for?
- • Small to mid-size teams (SMBs) wanting affordable unified communications with AI
- • Sales teams using Salesforce CRM wanting integrated dialing and call recording
- • Support and contact center operations needing omnichannel routing
- • Companies wanting AI call transcription built into phone system
- • Remote and distributed teams needing HD video and reliable messaging
- • Businesses in US/Canada wanting fast setup with no long onboarding
- • Teams wanting real-time coaching and call quality management
Frequently asked questions
Does Dialpad have a free trial?
Yes, Dialpad offers a free trial, though trial length varies by product (Connect, Support, Sell). The trial does not necessarily cover all product features.
What CRM platforms does Dialpad integrate with?
Native integrations include Salesforce (with power dialing), HubSpot, Microsoft Teams, and Clio. 700+ apps supported via Zapier, including Zapier, Clio, and Salesforce Sales Cloud.
Is Dialpad good for small teams?
Yes. The Standard plan at $15/user/month has no minimum seat requirement, making it accessible for teams of 1-5 people with full AI transcription and basic integrations included.
Does Dialpad have a predictive dialer?
No. Dialpad offers power and progressive dialers. Predictive dialer is not available as of 2026.
What is the difference between Dialpad Connect, Sell, and Support?
Connect is unified team communications. Sell focuses on outbound sales with campaign dialing and coaching. Support is for contact centers with queue management and quality assurance.
