GTM Hub
What is CloudTalk?
Cloud-based business phone system combining human agents with AI voice agents. Manages inbound and outbound calls across 160+ countries using local numbers, with AI handling after-hours coverage, lead qualification, and follow-ups.
Key features
Phone System
Local and toll-free numbers in 160+ countries, IVR, call routing, power dialer, parallel dialer (up to 10 lines), click-to-call, call recording, real-time monitoring, analytics dashboards
AI Voice Agents
AI Receptionist (24/7 answering, appointment booking) and AI Specialist (multi-step workflows, identity checks, calendar sync) speaking 70+ languages/accents
Call Intelligence
Automatic transcription (multi-lingual), call scoring, sentiment analysis, automatic summaries, topic extraction, coaching insights
Integrations
100+ CRM and helpdesk integrations including HubSpot, Salesforce, Pipedrive, with native sync for automatic call logging
Messaging
SMS, WhatsApp, and Fax messaging capabilities
CloudTalk pricing
Pricing quoted in EUR; annual billing offers ~30% discount vs. monthly. AI Voice Agents billed separately by minutes included. No setup fees.
| Plan | Price | What's included |
|---|---|---|
| Lite | €19/user/month (annual) or €27/month | Basic calling features, 1-month call retention |
| Starter | €25/user/month (annual) or €34/month | 500 domestic outbound minutes/user/month, click-to-call, call recording, voicemail |
| Essential | €29/user/month (annual) or €39/month | Unlimited domestic calls (region-dependent), IVR, skill-based routing, business hours routing, 95+ CRM/helpdesk integrations, international SMS/MMS |
| Expert | €49/user/month (annual) or €69/month; minimum 3 licenses | Unlimited domestic calling, smart dialer, AI Sales Dialer (Power mode included), Salesforce integration, WhatsApp, real-time analytics, live monitoring, wallboards |
| AI Voice Agents - Receptionist | First 50 minutes free; €99–€699/month (200–2,500 minutes); €0.50/min overage | |
| AI Voice Agents - Specialist | €349/month (1,000 min) to €1,249/month (5,000 min); €0.15/min at 10,000+ minutes/month |
Pros & cons
Pros
- + Excellent call quality and reliability praised by 1,100+ users
- + Intuitive, user-friendly web interface with fast setup (under 1 hour for small teams)
- + Standout reporting, analytics, and real-time monitoring capabilities
- + Strong CRM integrations, especially HubSpot, Salesforce, and Pipedrive
- + Productive dialers (smart, power, parallel) suited to high-volume outbound sales
- + Comprehensive onboarding with live Q&A sessions and structured portal
- + 24/7 email and chat support with multilingual assistance (Spanish, etc.)
- + Per-minute AI Voice Agents available without per-seat commitment
- + Global coverage with local numbers in 160+ countries
Cons
- − Call drops and connectivity issues reported in certain regions/network conditions
- − Core dialer features gated to Expert plan (€49/month) or require paid add-ons
- − Mobile app lags desktop version and reports stability issues
- − Feature tiers create pricing complexity; important features sit behind higher plans
- − Annual billing carries 12-month commitment; some users report confusion about billing terms
- − Advanced analytics and key AI features require higher-tier plans
- − Pricing quoted in EUR; requires conversion for non-EUR buyers
- − Expert plan requires minimum 3-seat commitment
- − Add-on stacking can make total cost expensive at scale
Who is CloudTalk best for?
- • Sales teams managing high-volume outbound calling and prospecting campaigns
- • Support centers handling inbound call routing and after-hours coverage with AI
- • Companies operating internationally across 160+ countries
- • Organizations using HubSpot, Salesforce, or Pipedrive for CRM
- • Teams needing 24/7 availability without dedicated staff
- • SMBs and mid-market (3–200 seats)
Frequently asked questions
Is there a free trial?
Yes, 14-day free trial on Expert plan with no credit card required. Includes 50 free AI Voice Agent minutes.
What are the minimum seat requirements?
Lite, Starter, Essential plans: 1 license minimum. Expert plan: 3 licenses minimum.
Do annual plans require a commitment?
Yes. Annual billing saves ~30% but requires 12-month commitment. Downgrades take effect at billing period end; no refunds for partial periods.
Are AI Voice Agents included in the phone system plans?
No. AI Receptionist and AI Specialist are billed separately by included minutes (starting €99–€349/month).
What are the outbound calling costs?
Domestic US/Canada unlimited on Essential+. International rates vary by destination. AI Voice Agent overage: €0.15/min at highest volumes.
