GTM Hub
What is Tidio?
Tidio is an AI-powered customer service platform combining Lyro AI agent, live chat, help desk, and sales automation. It serves 300,000+ businesses and ranks #1 in G2's AI Agent Evaluations (4.6/5 with 2,031+ reviews).
Categories
Tidio news
Lyro Actions Now Available to All Users with Templates
All Tidio accounts gained access to Lyro Actions enabling AI to check order details, cancel/modify orders, issue refunds, manage subscriptions, collect prospects, qualify leads, and create CRM contacts. Pre-built templates for Shopify, Calendly, HubSpot, Klaviyo, Mailchimp.
Source: Tidio Updates ↗Lyro Guidance Exits Beta
Lyro Guidance feature for personalizing AI personality and behavior now generally available. Advanced plans unlock expanded customization with more simultaneous guidances (1 on Freemium, 3 on Core, 10 on Plus, fully customizable on Premium).
Source: Tidio Updates ↗Smarter Contextual Handoff Messages with Auto-Translation
Lyro handoff messages now automatically translate to any supported language and can be customized via Lyro Guidance to fit naturally into conversation context.
Source: Tidio Updates ↗
Key features
Lyro AI Agent
AI agent with 75% average resolution rate that answers FAQs, handles order status, performs lead qualification, and can take actions like canceling orders or issuing refunds. Includes Lyro Actions templates for Shopify, Calendly, HubSpot, Klaviyo, Mailchimp.
Multi-channel Live Chat & Help Desk
Unified inbox for Email, Live Chat, WhatsApp, Instagram, Facebook Messenger. Includes live typing preview, macros, transcripts, pre-chat surveys, and attachments support.
Sales Flows
No-code automation with 40+ e-commerce templates. Includes behavioral triggers, cart nudges, exit intent, product recommendations, and lead capture. Customers see 26% conversion increase.
Product Recommendations & Cart Recovery
Lyro recommends products, recovers abandoned carts with discount codes, and tracks revenue attribution per chat.
Lyro Guidance
Customize AI personality, behavior, and tone with multiple simultaneous guidances (up to 10 on Plus plans). Recently launched out of beta with expanded customization options.
Smart Handoffs
Automatic human handoff with contextual messages, auto-translated, and human team collaboration features.
Tidio pricing
Freemium model with free plan forever (50 conversations/month). Paid plans from $24.17/month with usage-based billing. Annual plans available with 2 months free.
| Plan | Price | What's included |
|---|---|---|
| Free | $0 | 50 billable conversations/month, Live Chat & Ticketing, 100 Flows visitors/month, Basic analytics, Mobile app |
| Starter | $24.17/month (or $290/year) | 100 billable conversations, 50 Lyro AI Agent conversations, 100 Flows visitors, Live chat channels, Live visitors list, Operating hours, Basic analytics |
| Growth | $49.17/month (250+ conversations) | Advanced analytics, User permissions, Automatic chat assignment, Automatic reply, Live typing preview, Viewed pages history, Macros |
| Plus | $300/month + usage | Premium support, Dedicated Success Manager, Discounted usage rates, Departments, Multiproject, Custom branding, Ticketing automations, OpenAPI access |
| Premium | Contact for pricing | 3,000+ Lyro AI conversations, Guaranteed 50% Lyro AI resolution rate, Pay-per-resolution billing, Mobile SDK, AI insights, Slack support, Custom analytics |
Pros & cons
Pros
- + Free plan forever with no credit card required
- + 75% average AI resolution rate; customers attribute $66K+ revenue per Lyro chat
- + Ranks #1 in G2 AI Agent Evaluations with 4.6/5 rating
- + Unified inbox across 5+ communication channels (Email, Chat, WhatsApp, Instagram, Messenger)
- + No-code automation; 40+ pre-built e-commerce templates reduce setup time
- + Lyro Actions enable real tasks (refunds, order modifications, CRM entries) without human handoff
- + Revenue attribution tracking shows ROI per conversation
- + Shopify, WordPress, Wix integrations with 120+ additional platforms
- + Supports multiple languages with automatic translation
Cons
- − Pricing can escalate quickly with high conversation volume (custom plans for 2,000+ conversations)
- − Free plan limited to 50 conversations/month, pushing users to paid tiers relatively fast
- − Most advanced features (Custom AI Agents, dedicated SLAs) require enterprise-tier pricing
- − Lyro Guidance customization options limited on lower plans (1-3 active guidances vs. unlimited on Premium)
Who is Tidio best for?
- • E-commerce businesses (Shopify, WooCommerce) needing AI-powered sales and support
- • SMBs seeking a freemium customer service platform to start without upfront cost
- • Teams wanting to automate repetitive support and sales tasks without coding
- • Businesses targeting multi-channel customer engagement (email, chat, social)
- • Companies needing revenue attribution and ROI tracking for customer interactions
Frequently asked questions
Is Tidio truly free?
Yes. The free plan is permanent and includes 50 billable conversations/month, live chat, ticketing, and Flows automation. No credit card required.
What's the average AI resolution rate?
Customers average a 75% resolution rate with Lyro AI. Premium plans include a guaranteed 50% resolution rate with pay-per-resolution billing.
Can Lyro AI take actions, or just answer?
Lyro Actions (available to all users) enable real tasks: checking/modifying orders, issuing refunds, managing subscriptions, creating CRM contacts. Pre-built templates available for Shopify, Calendly, HubSpot, Klaviyo, Mailchimp.
Does Tidio track sales attribution?
Yes. Tidio shows revenue attributed to each chat and provides unified analytics across all conversations, leads, and bookings.
What communication channels are supported?
Email, Live Chat, WhatsApp, Instagram, Facebook Messenger. All managed in one inbox.
