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What is ChatBot.com?
ChatBot.com (powered by Text) is an AI chatbot platform that automates customer support and sales conversations across multiple channels. Its core feature is buying signal detection—the AI monitors conversations in real time to identify purchase intent, route high-intent leads to sales reps, and recommend products or offers at the optimal moment. Used by 35,000+ brands.
Key features
AI Agent
Trained on your website, help center, and product docs; handles 24/7 support and sales conversations with full customer context. Resolves routine questions independently and escalates to humans when needed.
Buying Signal Detection
Real-time monitoring for purchase intent signals: price questions, product comparisons, hesitation, returning carts. Routes high-intent prospects instantly to the right team.
Lead Qualification & Capture
Automatically qualifies leads during conversations, captures contact details and requirements, and scores intent. Integrates with CRM workflows.
AI Sales Skills
Pre-built playbooks for common sales motions: turn conversations into qualified leads, upsell/cross-sell recommendations, rescue hesitant buyers, answer price objections with incentives.
Multichannel Chat
Website chat widget, Messenger, WhatsApp, SMS (Twilio), and email. One AI handles all channels; transfers to human agents preserve full context.
Unified Inbox & Ticketing
All chats and customer messages route to a shared inbox with ticket automation, assignment rules, and workflow automation.
Cart Recovery & Ecommerce
Shopify integration; detects abandoned carts and triggers recovery campaigns. Real-time product recommendations based on browsing history and conversation.
Revenue Analytics
Tracks orders and revenue tied directly to chats (30-day attribution window). Reports show AI agent sales, conversion rates by channel, and pipeline insights.
AI Copilot for Agents
Reply suggestions, AI-generated rewrites for tone/clarity, chat and ticket summaries, canned response AI selection.
ChatBot.com pricing
Per-seat pricing model with included AI resolutions. Billed annually or monthly. All plans include 14-day free trial (no credit card required).
| Plan | Price | What's included |
|---|---|---|
| Essential | $19/user/mo (annual) or $25/user/mo (monthly) | 1 AI Agent, 10 AI resolutions/mo, 5 reply suggestions, inbox/ticketing, workflow automation, human takeover, 3 proactive campaigns, 50 live visitor tracking, website chat/Messenger/WhatsApp/SMS channels |
| Growth | $79/user/mo (annual) or ~$99/user/mo (monthly) | 10 AI Agents, 200 AI resolutions/mo, 50 reply suggestions, chat topic insights, team supervision, shared canned responses, performance reports, unlimited chat history, 10 workflow rules, 1,000 workflow executions, 30 proactive campaigns, 10,000 campaign impressions |
| Enterprise | Custom | Custom AI agents, tailored workflow automation, on-demand reporting, flexible usage limits, dedicated account team, personalized onboarding, direct engineering support, SOC 2 Type 2, SLAs/legal review, white-label widget, SSO/audit logs |
Pros & cons
Pros
- + Buying signal detection is core differentiator—AI actively scans for intent rather than passive keyword matching
- + Revenue attribution tied to specific chats; shows exact orders/value from AI vs. human conversations
- + Generalist AI agent (trained on your content) vs. narrow templates; learns from your website, docs, and past conversations
- + Unified chat + ticketing + CRM integration reduces tool switching; context flows seamlessly
- + Multichannel by default; one AI handles website, Messenger, SMS, WhatsApp, email
- + Pre-built sales playbooks (lead capture, upsell, VIP routing, complaint escalation) are ready-to-use
- + Strong ecommerce focus: Shopify integration, cart recovery, product recommendations
- + No pay-per-message model; usage-based AI resolutions are predictable and affordable
Cons
- − Per-seat pricing can scale quickly for large teams; no concurrent-user-based licensing
- − Enterprise plan pricing not transparent (custom only), potentially complex sales process
- − Limited detail on data privacy/security in free/Growth tiers (SOC 2 only on Enterprise)
- − AI training is web + file-based; no mention of real-time API/database connectors for live inventory or pricing
- − 30-day attribution window for revenue tracking may miss longer sales cycles
Who is ChatBot.com best for?
- • Ecommerce/retail (Shopify emphasis, cart recovery, product recommendations)
- • B2B SaaS sales teams (lead qualification, sales playbooks, sales agent automation)
- • Support teams wanting to monetize support conversations (upsell/cross-sell during help)
- • Teams needing 24/7 multilingual support on a budget (Essential at $19/mo is low entry point)
- • Companies wanting unified chat + ticketing + CRM integration without separate tools
Frequently asked questions
Can I buy ChatBot.com without per-user fees?
No. ChatBot.com uses per-seat pricing (pay per team member). You can add unlimited AI Agents on Growth/Enterprise, but you pay per human user. The entry point is $19/user/mo for Essential.
How does buying signal detection work?
The AI monitors conversations for keywords and behavior: price questions, product comparisons, hesitation, long browsing time on pricing page, cart abandonment. When detected, the AI can trigger campaigns, escalate to a rep, or offer a timely incentive.
Does ChatBot.com integrate with my CRM?
Yes. It integrates with Salesforce, HubSpot, Mailchimp, and others via workflows, webhooks, and native connectors. Qualified leads can auto-route to your CRM.
Can I train the AI on my own data?
Yes. Share website URLs, help center links, PDFs, or files. The AI learns from your content. You can also set custom instructions (role, tone, behavior limits) in plain language.
What happens if the AI can't answer a question?
It escalates to a human agent via handoff. Full chat context is preserved; the agent picks up where the AI left off without repetition.
How is revenue attributed in the analytics?
ChatBot.com tracks orders placed during a chat or within 30 days after. Separate reports show: all sales from conversations, AI-agent-attributed revenue, human-agent revenue, and baseline (no-chat) conversion.
