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What is Fireflies.ai?
Fireflies.ai is an AI meeting assistant that automatically records, transcribes, and summarizes meetings across Zoom, Google Meet, Microsoft Teams, Webex and 10+ other platforms. It provides AI-powered meeting notes with action items, searchable transcripts in 100+ languages, and integrates with 100+ business tools including CRMs, Slack, and email platforms. The core assistant, named Fred, can search across past meetings and help teams extract insights and automate follow-up work.
Fireflies.ai news
Fireflies Evolves to 'AI Teammate' with Suite Expansion
On November 11, 2026, Fireflies announced major product expansion beyond meeting notes, adding Email Assistant, FredBots, Slack integration, Scheduler, Clips, and first hardware device Fireflies Fly. Company now serves 1 million organizations (75% of Fortune 500) with Fred handling nearly 100 million tasks in six months.
Source: GlobeNewswire (Fireflies press release) ↗
Key features
Automatic Transcription
Records and transcribes live meetings across Zoom, Google Meet, Microsoft Teams, Webex and 10+ platforms; supports 100+ languages with auto-detection.
AI Summaries & Action Items
Generates detailed meeting summaries with key points, next steps, action items, and meeting overview automatically after each call.
AskFred AI Assistant
Chat interface to query across past meetings, get answers about what was discussed, and search meeting history without re-listening.
CRM Integration
Automatically syncs meeting notes, transcripts and recordings to HubSpot, Salesforce and 100+ other business tools.
Conversation Intelligence
Analyzes talk time, speaker sentiment, topic trends, and provides coaching insights for sales and recruiting teams.
Email & Slack Assistants
Extended to help manage incoming emails, draft replies, and get summaries of Slack conversations (available on paid plans).
Meeting Search & Clips
Full-text search across meetings, create timestamped clips and soundbites, and organize meetings by topic or team channel.
Fireflies.ai pricing
Fireflies uses a per-seat subscription model with base pricing of $10-$39/month per user depending on plan, billed monthly or annually (up to 44% discount on annual). Advanced AI features (AskFred, custom summaries, voice agents) require additional AI credits purchased separately. Free plan available with core features.
| Plan | Price | What's included |
|---|---|---|
| Free | $0 | Meeting transcription, 400 minutes storage per team, 20 AI credits, AskFred access, basic summ aries, unlimited integrations |
| Pro | $10/month (annual) or $18/month (monthly) | 8,000 minutes storage per seat, unlimited AI summaries, video recording, 20 AI credits, email and Slack assistants, AI skills, personal assistant, desktop and mobile apps |
| Business | $19/month (annual) or $29/month (monthly) | Unlimited storage, multi-language mode, conversation intelligence, team analytics, public meeting access, 30 AI credits, user groups, higher API limits |
| Enterprise | $39/month (annual billing only) | Unlimited storage, all Business features plus rules engine, SSO/SCIM, audit logs, HIPAA compliance with BAA, private storage, 50 AI credits, dedicated support |
Pros & cons
Pros
- + Highly accurate transcription in clean audio environments; mid-90s accuracy on ideal conditions
- + Time-saving CRM integrations with automatic sync to Salesforce, HubSpot and other platforms
- + Broad platform support—works with Zoom, Google Meet, Teams, Webex and 10+ other meeting platforms
- + Generous free plan with core meeting features and no recording limit
- + Searchable meeting library with AskFred makes finding past decisions and context fast
- + Strong ease of use; setup takes minutes rather than days (4.8/5 on Capterra)
- + Conversation analytics provide coaching insights for sales and recruiting without separate tools
Cons
- − Visible bot joins meetings as a participant (named 'Fireflies.ai Notetaker'), which some users and organizations find uncomfortable; some universities have banned notetaker bots
- − AI credit limits can constrain heavy users; credits are shared across team and don't increase when adding teammates
- − Transcription accuracy drops with poor audio quality or heavy accents; real-world sales calls often underperform
- − Billing friction reported on Trustpilot with users reporting unexpected charges and difficulty canceling; cancel button sometimes greyed out
- − Video recording and advanced analytics locked to higher pricing tiers
- − Free plan storage fills quickly (400 minutes) for teams with frequent meetings
- − Active BIPA lawsuit in Illinois (filed March 2026) alleging unlawful voice data collection from meeting participants who never signed up
Who is Fireflies.ai best for?
- • Sales teams wanting automatic meeting notes synced to their CRM with conversation analytics for coaching
- • Recruiting and HR teams using meeting insights to improve interview and hiring decisions
- • Small-to-mid-size teams wanting automatic meeting transcription and searchable meeting history
- • Organizations that use Zoom, Google Meet, or Microsoft Teams heavily and want less manual note-taking
- • Companies focused on customer and product research wanting to analyze call recordings and customer feedback
Frequently asked questions
How is Fireflies priced?
Fireflies charges per seat per month: Free ($0), Pro ($10-$18/mo), Business ($19-$29/mo), or Enterprise ($39/mo annual only). Advanced AI features require additional AI credits purchased separately; prices range from $4-$480/month for credit subscriptions.
What's the difference between Pro and Business?
Pro includes 8,000 minutes storage per seat, unlimited summaries and video recording, and 20 AI credits. Business adds unlimited storage, conversation intelligence, team analytics, and 30 AI credits. Enterprise adds compliance (HIPAA, SSO, audit logs) and 50 AI credits.
Do you offer discounts for annual billing?
Yes. Annual billing saves up to 44% on Pro (billed at $10/mo instead of $18/mo), and about 34% on Business. Enterprise is annual-only at $39/month.
What languages are supported?
Fireflies supports English as the primary language plus Spanish, French, Portuguese, Italian, and 100+ additional languages in beta with auto-detection.
Does Fireflies use my meeting data to train AI models?
No. Fireflies explicitly states it does not train its generative AI models on customer meeting data. The company has zero-day retention arrangements with AI vendors including OpenAI and Anthropic.
What CRM platforms integrate with Fireflies?
Fireflies integrates with 100+ business tools including Salesforce, HubSpot, Slack, Asana, Jira, Microsoft Teams, Zapier and many others. Integration availability depends on plan tier (limited on Free, full access on Pro and above).
