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What is Fathom?
Free AI-powered meeting notetaker that automatically records, transcribes, and summarizes video calls on Zoom, Google Meet, and Microsoft Teams. Integrates with Slack, Salesforce, HubSpot, Asana, and supports Claude/ChatGPT via MCP.
Fathom news
Fathom named to G2's 2026 Best Software Awards Top 100
Recognition for meeting notetaker category; also listed as HubSpot's 2025 Most Used App of the Year
Fathom 3.0 launches with bot-free capture
New bot-free mode allows recording without visible participant on sensitive calls; Slack Huddles support added
Fathom rated 4.4/5 as leading free AI notetaker
AI Tool Jungle review identifies Fathom as best starting point for most users seeking AI meeting notes, especially on video calls
Key features
Automatic Transcription & Summaries
AI summaries available 23-30 seconds after call ends with structured outline format and timestamps
Action Item Generation
Automatically extracts and organizes action items from meetings
Ask Fathom
Query past meetings in plain language (e.g., 'what did they say about pricing?') to jump to exact moments in recordings
Multi-Platform Support
Works with Zoom, Google Meet, Microsoft Teams, Slack Huddles, and Gmail with bot-free capture option (Fathom 3.0+)
CRM Integration
Syncs with Salesforce, HubSpot, and supports API and MCP connections for Claude/ChatGPT
AI Scorecards
Real-time performance coaching and engagement tracking
Searchable Database
All recordings, transcripts, and notes searchable and accessible in one place
Fathom pricing
Free plan is generous with unlimited recordings and transcriptions. Premium plans unlock advanced AI summaries (unlimited vs. 5/month on free), action items, and CRM integrations. Free for qualified startups, nonprofits (10 seats), and those switching from competitors.
| Plan | Price | What's included |
|---|---|---|
| Free | $0/month | Unlimited recordings & transcriptions, AI summaries (5/month limit), clips, playlists, search, bot-free option |
| Premium | $16/month (annual) or $20/month (monthly) | Unlimited AI summaries, conversational meeting assistant, custom meeting bot, advanced action items |
| Team | $15/month (annual) or $19/month (monthly) per user, 2-user minimum | Premium features + shared workspace, folders, comments, mentions, trackers, HIPAA compliance |
| Business | $25/month (annual) or $34/month (monthly) per user | Team features + CRM field sync, Deal View, coaching metrics, AI scorecards, custom summaries |
| Enterprise | $35+/month (annual billing) | All Business features + Launch Assist implementation, SSO/SCIM, custom data retention, dedicated success management |
Pros & cons
Pros
- + Robust free plan with unlimited recordings and transcriptions
- + Highly accurate AI summaries with fast processing (23-30 seconds post-call)
- + Easy setup and zero-friction calendar auto-join
- + Excellent action item extraction and organization
- + Strong integrations with CRM, productivity tools, and AI platforms (Claude, ChatGPT via MCP)
- + Bot-free capture option reduces visibility concerns in sensitive calls
- + Searchable meeting database for knowledge reuse
- + Consistently high ratings on review sites (G2: 5.0/5, Capterra: 7,000+ reviews at 5.0, AI Tool Jungle: 4.4/5)
- + Time savings: users report 6+ hours per week on follow-ups
- + Highly intuitive interface with quick learning curve
Cons
- − Visible 'Fathom Notetaker' bot appears in meetings (though bot-free mode available in Fathom 3.0+)
- − Free plan limits advanced AI summaries to 5 per month; Ask Fathom requires paid plan
- − No Android app; mobile experience lags
- − Poor support for in-person meetings
- − Occasional recording glitches and auto-join failures
- − AI summaries can read formally/stiffly compared to human notes
- − Fewer native integrations (~20) than some competitors (e.g., Otter has ~35)
- − Limited customization for specialized workflows
Who is Fathom best for?
- • Sales teams and customer success professionals
- • Solo practitioners and small business owners
- • Teams sharing call libraries and meeting notes
- • Remote and hybrid work environments with video calls
- • Companies prioritizing compliance (HIPAA available on Team+)
- • Users who value ease of use over advanced customization
- • Organizations already using Salesforce, HubSpot, or Claude/ChatGPT
Frequently asked questions
Is Fathom really free?
Yes. Free plan includes unlimited recordings, transcriptions, and 5 AI summaries per month. Advanced features (unlimited summaries, Ask Fathom, integrations) require paid tiers starting at $16/month.
Can Fathom join calls without showing a bot?
Yes. Fathom 3.0 introduced bot-free capture (beta) that records your computer's audio instead of joining as a participant.
Does Fathom work with Zoom, Teams, and Google Meet?
Yes, plus Gmail, Slack Huddles, and supports any meeting via its bot-free mode.
Can I use Fathom summaries in Salesforce or HubSpot?
Yes. Business tier and above include CRM field sync and Deal View integrations.
How accurate are Fathom's transcripts?
Users report high accuracy in reviews; transcripts include timestamps. No official accuracy benchmark published, but consistently praised across review platforms.
What's the difference between Fathom and Otter.ai?
Fathom emphasizes video call recording with clean summaries and faster setup. Otter is broader (audio files, podcasts) but has stricter free-tier limits (300 minutes/month). Fathom better for video-first sales workflows.
