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What is Yesware?
Sales engagement software that integrates directly into Gmail and Outlook, enabling sales teams to track email engagement, automate outreach, and manage customer relationships without leaving their inbox. Now part of Vendasta.
Yesware news
Vendasta acquisition introduces support gaps
Multiple recent G2 and Trustpilot reviews describe deteriorating support, unanswered tickets, and features breaking without explanation after Vendasta's acquisition.
Company rebranding to Vendasta Yesware
Yesware is now officially operating as 'Vendasta Yesware' with headquarters moved to Vendasta Square, Saskatoon, SK, Canada.
Key features
Email Tracking
Real-time notifications when prospects open emails, click links, or download attachments
Templates & Campaigns
Pre-built email templates and multi-touch campaign automation for personalized outreach at scale
Meeting Scheduler
Built-in scheduling to eliminate back-and-forth coordination with calendar integration
Prospector Tool
Access to 100+ million B2B contacts for lead generation with email addresses, phone numbers, and list export
CRM Integration
Auto-logging to Salesforce and other platforms; Enterprise plan includes Salesforce sidebar and bi-directional sync
Reporting & Analytics
Performance insights on engagement, campaigns, user activity, and meetings booked
Yesware pricing
Yesware offers a Free Forever tier plus paid plans from $15-$85/user/month. Free trial (14 days, no credit card required) available.
| Plan | Price | What's included |
|---|---|---|
| Free Forever | $0/month | Basic email open tracking (24-hour limit), basic attachment tracking (24-hour limit), 10 campaign recipients/month, meeting scheduler with 2 event types, email support |
| Pro | $15/month (annual) or $19/month (monthly) | Unlimited email and link tracking, unlimited attachment tracking, 20 campaign recipients/month, personal and recipient engagement reports, email and phone support |
| Premium | $35/month (annual) or $45/month (monthly) | Everything in Pro plus unlimited campaigns and teams, shared templates and campaigns, team-level reporting, centralized team billing, customer success on-demand |
| Enterprise | $65/month (annual) or $85/month (monthly) | Everything in Premium plus full Salesforce integration (inbox sidebar, bi-directional sync, calendar sync), Salesforce single sign-on, trusted IP ranges, dedicated customer success manager, pay-by-invoice option |
Pros & cons
Pros
- + Lowest entry price in the sales engagement category ($15/user/month for Pro)
- + Simple and functional email tracking in both Gmail and Outlook
- + Fast setup (60 seconds with no IT involvement)
- + Seamless inbox-native experience—works where reps already spend time
- + Excellent for Salesforce shops with automatic activity logging and pipeline visibility
- + Meeting scheduler with calendar integration works reliably
- + Templates and campaigns reduce repetitive outreach time
- + Multi-channel campaign support (email, LinkedIn InMail, calls, custom)
- + Fast time to value for individual contributors
- + User-friendly interface, trainable in ~1 hour
Cons
- − Support gaps reported post-Vendasta acquisition; multiple recent reviews cite unanswered tickets and features breaking without explanation
- − UI feels dated compared to modern alternatives like Mixmax and Reply.io
- − Pro tier caps campaigns at 20 recipients/month
- − Salesforce native sync (inbox sidebar) limited to Enterprise tier only
- − Email tracking accuracy declining as recipient-side privacy protections improve
- − Not designed for bulk cold-email infrastructure with warmup pools
- − Limited mobile support
- − Pricing increases and changes reported by users
- − Lacks full revenue orchestration or multichannel depth of heavier platforms
Who is Yesware best for?
- • SDRs and account executives using Gmail or Outlook
- • Small to mid-market sales teams
- • Organizations heavily invested in Salesforce (auto-logging benefits)
- • Individual sales reps wanting lightweight email productivity
- • Teams prioritizing email tracking and meeting scheduling over complex multichannel automation
- • Budget-conscious teams (cheapest option in category at scale)
Frequently asked questions
Does Yesware work with Outlook?
Yes. Yesware supports both Gmail (Chrome extension) and Outlook (Add-on), making it suitable for mixed-inbox teams.
Is there a free plan?
Yes. Yesware has a Free Forever tier with basic email open tracking (24-hour limit) and 10 campaign recipients/month. A 14-day paid trial (no credit card) is also available.
How is Yesware different from competitors?
Yesware competes on price and inbox-native simplicity. Competitors like Mixmax and Reply.io offer more advanced features and multichannel capabilities. Yesware is a rep's daily companion, not an operations-wide outbound engine.
What changed after Vendasta acquired Yesware?
Yesware is now 'Vendasta Yesware' with HQ in Saskatoon, SK, Canada. Recent reviews report support gaps and feature reliability issues post-acquisition.
Is Yesware suitable for high-volume outreach?
No. Yesware is not built for bulk cold-email campaigns across multiple domains at scale. It is designed for individual reps and small team outreach, not high-volume infrastructure.
