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What is Mailtrack (Mailsuite)?
Mailtrack (now Mailsuite) is an email tracking and productivity platform that integrates with Gmail and Outlook. It enables real-time notifications when emails are opened, links are clicked, and provides campaign management, document tracking, and CRM features. Over 3 million users and 116,000 paying subscribers.
Mailtrack (Mailsuite) news
Legacy plans (Pro/Advanced) deprecated; current plans standardized
Mailsuite transitioned legacy Pro and Advanced plans to new Free/Mailtrack/Mailsuite structure while maintaining backward compatibility for existing users.
Source: Mailsuite Help Center ↗Ranked as best free email tracking option in 2026
Mailsuite recognized as 'best free option for basic open tracking' in MailMeteor's comprehensive comparison of top 10 email tracking tools.
Source: MailMeteor Blog ↗
Key features
Email Open & Click Tracking
Real-time notifications when recipients open emails or click links, with per-recipient tracking in group emails
Auto-Tracking
Automatically tracks emails sent through Gmail and Outlook without manual setup
Email Campaigns
Mass email capabilities up to 60,000 emails/month (on Mailsuite plan), mail merge with personalization from Google Sheets
Document Tracking
Track document views and shares with watermarking; PDF tracking and e-signature functionality
Activity Reports
Daily, weekly, and monthly email productivity reports with metrics on opens, clicks, and engagement
Email Templates
Pre-built templates for common email types
Video Messages
Embed and track video content within emails
Follow-up Reminders
24-72 hour follow-up alerts for unanswered emails
CRM for Gmail
Built-in customer relationship management integrated with Gmail
Mailtrack (Mailsuite) pricing
Free tier offers unlimited email tracking with promotional signature; paid plans remove ads and unlock additional features. Pricing shown in EUR; USD rates available.
| Plan | Price | What's included |
|---|---|---|
| Free | €0/user/month | Unlimited tracked emails with open status indicators, tracking history limited to first open only, 5 PDF documents, 100 emails/month sending limit, 5 video messages, basic alerts, CRM access |
| Mailtrack | €6.99/user/month | Unlimited tracked emails, 7-day rolling tracking history, 5 PDF documents, 100 emails/month sending limit, 5 video messages, daily activity reports, basic tracking alerts |
| Mailsuite (Advanced) | €19.99/user/month (also listed as $9.99 USD) | Unlimited tracked emails with complete history, full tracking history retention, unlimited PDF documents, 60,000 emails/month campaign capacity, unlimited video messages, weekly and monthly reports, scheduled email tracking, per-recipient tracking on group emails, e-signatures, priority support |
Pros & cons
Pros
- + Ease of use with simple Chrome extension installation
- + Generous free plan with unlimited email tracking
- + Real-time notifications for email opens and link clicks
- + Seamless Gmail and Outlook integration
- + Auto-tracking without manual setup
- + Affordable pricing compared to competitors
- + No time limits on free plan
- + Straightforward implementation and quick onboarding
Cons
- − Free plan includes 'Sent with Mailsuite' signature branding
- − Limited Firefox support (Chrome extension focused)
- − Mobile app support and stability issues reported
- − Browser compatibility issues after Gmail updates
- − Cannot be set up on macOS Mail App (Gmail web only)
- − Self-open detection can be inaccurate
- − Scheduled email tracking requires paid plan
- − Aggressive auto-billing reported by some users
- − Support response times can be inconsistent
- − Server reliability issues reported occasionally
Who is Mailtrack (Mailsuite) best for?
- • Sales teams tracking individual emails and follow-ups
- • Small business and solo users/freelancers
- • Anyone seeking basic email tracking with strong free tier
- • Gmail-primary users
- • Remote workers needing email engagement metrics
- • Teams in real estate, financial services, and recruiting
Frequently asked questions
Is there a free trial?
Mailsuite offers a free plan indefinitely with unlimited email tracking but limited to 100 emails/month sending and includes promotional signature.
What's the difference between the free and paid plans?
Free plan limits tracking history to first open only and caps sending at 100 emails/month. Paid plans remove these restrictions, add full tracking history, per-recipient group tracking, unlimited documents, campaigns up to 60,000/month, and remove promotional signature.
Does it work with Outlook?
Yes, Mailsuite supports both Gmail and Outlook natively.
Can I track scheduled emails on the free plan?
No, scheduled email tracking requires the Mailsuite (paid) plan.
