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What is Cipher (Knowledge360)?
Knowledge360 (formerly Knowledge.Works) is a cloud-based competitive intelligence platform that serves as a centralized repository for all intelligence sources including web news, internal reports, syndicated research, social media, and human intelligence. Originally developed by Cipher Systems (founded 1996), it was acquired by Comintelli in February 2023 and customers are being migrated to Intelligence2day platform.
Cipher (Knowledge360) news
Comintelli Acquires Knowledge360 from Cipher Systems
Comintelli acquired Knowledge360 and began transitioning customers to Intelligence2day platform with support from Cipher personnel.
Source: Comintelli ↗
Key features
Centralized Intelligence Repository
Single custom repository for all competitive intelligence sources with search, monitoring, analysis, and reporting capabilities
Web Tracking & Monitoring
Captures competitor website changes including features, plans, pricing, promotions, blog updates, and job postings
Competitive Data Collection
Monitors product details, customer feedback/reviews, Glassdoor profiles, patents, adverse events, clinical trials, and USPTO filings
Customizable Dashboards
Individual user dashboards and dynamic battle card dashboards for sales enablement and BD teams
Sentiment Analysis
AI-driven sentiment analysis to categorize emotions in written content and identify positive/negative/neutral feedback
Agentic AI Capabilities
Cross-system integration, proactive assistance, and autonomous task execution without constant human input
Advanced Analytics & Reporting
Dynamic analytics, ad hoc reporting, predictive analytics, cost analysis, and profitability analysis
Early Warning Systems
Alerts and notifications for competitive changes and market intelligence
Security & Collaboration
Custom security levels for sharing sensitive information across teams
Cipher (Knowledge360) pricing
User-based per-month subscription model. Claims organizations can achieve 45% more analysis for less than half the cost compared to traditional CI methods.
| Plan | Price | What's included |
|---|---|---|
| Growth | $649 | Per user per month |
| Professional | $949 | Per user per month |
| Elite | $1,349 | Per user per month |
Pros & cons
Pros
- + SCIP Certified endorsement from Strategic and Competitive Intelligence Professionals
- + Reduces CI research time by automating data collection and organization
- + Comprehensive data sources integrated with internal files and custom portals
- + Easy customization for different users and organizations
- + High customer satisfaction (4.6/5 rating on G2 with 81% 5-star reviews)
- + First-class customer support
Cons
- − Product acquired by Comintelli in February 2023 - existing customers being migrated to Intelligence2day platform
- − Steep pricing for larger teams (per-user model)
- − High learning curve initially despite training availability
- − May be feature-rich for smaller CI teams
Who is Cipher (Knowledge360) best for?
- • Enterprise competitive intelligence teams
- • Sales enablement and BD teams
- • Strategy and CI practitioners
- • Organizations that spend significant time collecting CI data
- • Companies requiring market and competitive intelligence insights
Frequently asked questions
Is Knowledge360 still available?
Knowledge360 was acquired by Comintelli in February 2023. Current customers are being transitioned to Comintelli's Intelligence2day platform which includes all Knowledge360 features plus additional capabilities.
What makes Knowledge360 different?
Knowledge360 features built-in knowledge management that automatically identifies and tags all information added - the only M/CI software tool to do this. It combines 24 years of CI experience with AI/ML and advanced NLP.
Does Knowledge360 offer a free trial?
No free trial is available according to vendor information.
