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What is Freshworks Freshsales?
Freshworks Freshsales is a cloud-based CRM solution designed for SMBs and growing businesses. It provides contact and account management, sales pipeline tracking, email and phone integration, and AI-powered insights through Freddy AI for lead scoring and deal analysis. Trusted by 74,000+ businesses across 120+ countries.
Freshworks Freshsales news
Freshworks releases performance benchmarks for Freddy AI Agent
Freshworks published updated benchmarks showing 50% faster resolution times with Freddy AI Agent and 40-45% productivity improvement with Freddy AI Copilot in customer service workflows.
Source: Freshworks Official ↗Freshworks goes public on NASDAQ
Freshworks completed its IPO on September 22, 2021, listing on NASDAQ under ticker FRSH at a valuation of $10.13 billion, raising $1.03 billion. It became the first Indian SaaS company to list on NASDAQ.
Source: Reuters ↗Freshworks raises $100M Series G at $1.5B valuation
Freshworks raised $100 million in Series G funding co-led by Sequoia and Accel Partners, with participation from Google's CapitalG, reaching a $1.5 billion valuation and $100M+ annual recurring revenue.
Source: VentureBeat ↗
Key features
Contact & Account Management
Track contacts, accounts, and activity timelines with contact lifecycle stages and auto-profile enrichment for automatic data population.
Sales Pipeline Management
Kanban view for deals, custom sales activities, deal insights, territory management, and sales sequences for workflow automation.
Freddy AI Insights & Agent
AI-powered contact scoring, deal insights, and Freddy AI Agent for automating customer interactions (add-on at $49/100 sessions).
Multi-Channel Communication
Integrated email, phone, chat, SMS, WhatsApp, and Apple Business Chat for customer engagement from one platform.
Reporting & Analytics
Sales dashboards, activity home dashboards, curated reports, and forecasting insights (Enterprise tier) for data-driven decisions.
Customization & Integration
Custom fields, modules, and record types; integrates with 100+ third-party apps via Freshworks Marketplace including Slack, Office 365, and more.
Freshworks Freshsales pricing
Freshsales offers a free plan for up to 3 users, plus four paid tiers billed annually with 20% savings. Monthly billing also available. All plans include 500 free AI sessions for chatbots.
| Plan | Price | What's included |
|---|---|---|
| Free | $0 | Up to 3 users; contact management, basic workflows, email/chat, 100 marketing contacts |
| Growth | $9/user/month (annual billing) | Kanban view, contact lifecycle stages, chat/email/phone, email templates, custom fields, 500 marketing contacts, basic workflows |
| Pro | $39/user/month (annual billing) | Everything in Growth plus contact scoring, deal insights, custom sales activities, territory management, sales sequences, 500 marketing contacts |
| Enterprise | $59/user/month (annual billing) | Everything in Pro plus forecasting insights, field-level permissions, custom modules, sandbox environment, audit logs |
Pros & cons
Pros
- + Easy to use and intuitive interface, suitable for beginners and experienced users
- + Strong value for money compared to HubSpot, Salesforce, and Pipedrive
- + Seamless integrations with 100+ apps and the broader Freshworks ecosystem
- + Excellent customer support and helpful onboarding resources
- + Robust free plan that doesn't require credit card
- + Quick setup and deployment
- + Email tracking and multi-agent visibility across channels
- + Freddy AI features for automation and insights
Cons
- − Limited advanced features compared to enterprise alternatives like Salesforce
- − Limited customization options for complex workflows
- − Challenges with learning curve for advanced features
- − Limited templates and automation capabilities
- − Note navigation and information architecture can be confusing
- − Email metrics reported as unreliable by some users
- − Slow support response times for defect resolution reported by some enterprise users
- − Advanced reporting features require higher-tier plans
Who is Freshworks Freshsales best for?
- • Small businesses and startups with limited budgets
- • SMBs (50-1000 employees) seeking straightforward CRM
- • Sales teams prioritizing ease of use over advanced customization
- • Companies already using other Freshworks products (Freshdesk, Freshservice) for ecosystem integration
- • Teams that need multi-channel communication (email, phone, chat, SMS)
Frequently asked questions
Does Freshsales offer a free trial?
Yes, Freshsales offers a 21-day free trial with full access to all features. No credit card required. After trial, you can upgrade to a paid plan or use the free plan (limited to 3 users).
How much does Freddy AI cost?
Freddy AI Agent is available as an add-on for $49 per 100 sessions. All paid plans include 500 free AI sessions to test chatbot capabilities.
What payment methods does Freshsales accept?
Freshsales accepts Visa, Mastercard, Discover, and American Express credit cards across currencies. Check payments in USD are also accepted for US and Canada customers.
Is Freshsales suitable for large enterprises?
Freshsales is designed primarily for SMBs and growing businesses. The Enterprise plan provides advanced features like forecasting and custom modules, but larger organizations often opt for competitors like Salesforce for greater customization.
Can I integrate Freshsales with other tools?
Yes, Freshsales integrates with 100+ third-party applications via the Freshworks Marketplace, including Slack, Microsoft Office 365, Outlook, WhatsApp, and many others.
