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What is Yellow.ai?
Enterprise-grade agentic AI platform for automating customer and employee service interactions across 35+ channels. Enables organizations to build, deploy, and manage AI agents that autonomously drive human-like conversations using 15+ LLMs, handling context-aware multi-turn conversations with workflow orchestration, knowledge management, and omnichannel orchestration.
Yellow.ai news
Introduced Help Center portal and LLM configuration features
Launched unified Help Center widget for website integration consolidating Inbox, KnowledgeBase, and Ticketing. Added centralized LLM configuration for managing models across all LLM-powered features.
Ticket conversation analysis from third-party apps
Analyze module now integrates with Zendesk and other third-party platforms via secure webhook for centralized sentiment analysis, keyword extraction, and conversation trends.
AWS Marketplace availability
Yellow.ai became available on AWS Marketplace as alternative procurement route for AWS customers, enabling spend commitment usage.
ARR and customer base milestones
Reported $30-40M ARR in FY24 (Feb 2023-Jan 2024), serving 1,100+ enterprises in 85 countries processing 16B+ conversations annually.
Key features
Agentic AI Builder
No-code/low-code platform to create sophisticated AI agents using simple natural language prompts. Supports multi-step queries, complex workflows, and autonomous decision-making without manual scripting.
Omnichannel Support
Deploy AI agents across 35+ channels including chat, voice, email, SMS, WhatsApp, social media, and messaging apps with unified context maintained throughout interactions.
VoiceX: Voice AI
Natural voice AI for handling inbound/outbound calls with human-like conversations, sentiment analysis, and multilingual support in 135+ languages with customizable tone and dialect.
Agentic RAG
Retrieval-augmented generation combining intelligent retrieval with reasoning and action. Automatically extracts intents, syncs knowledge from multiple sources (websites, APIs, custom platforms), and maintains conversation context.
Agent Assist
AI-powered tools for human agents including real-time response suggestions, conversation summaries, automated tagging, sentiment analysis, and auto-escalation capabilities.
Dynamic Analytics
20+ dashboards tracking automation rate, AI resolution rate, sentiment analysis, topic trends, CSAT, hallucination metrics (claims <1%), and customizable reporting with table joins.
AI-Powered Testing
Automated test suite execution with edge case coverage, real-time debugging with smart insights, and detailed failure reports to improve agent performance before deployment.
Enterprise Integrations
150+ pre-built integrations with CRMs (Salesforce, HubSpot), ERPs (SAP, Oracle), ITSM (ServiceNow, Jira), HRMS (Workday, BambooHR), helpdesk systems (Zendesk), and custom APIs.
Multi-LLM Support
Access to 15+ cutting-edge LLMs with centralized LLM configuration, account management, and ability to switch models per use case.
Nexus EDGE
Desktop runtime for employee experience automation. Runs locally on user device, sees user screen, executes fixes within user permissions, maintains unified audit trail.
Yellow.ai pricing
Yellow.ai uses a two-tier model: Free plan with limited features for testing, and Enterprise plan with custom usage-based pricing determined by conversation volume, channels, and modules. No standardized pricing published; enterprise deployments typically start at $3,000-$10,000/month. AWS Marketplace pricing shows Basic at $10,000/year and Standard at $25,000/year.
| Plan | Price | What's included |
|---|---|---|
| Free | $0/month | 1 AI agent, 500 chat/email tickets/month, 500 monthly conversations, limited to 2 channels, basic bot builder, FAQ module, unlimited agent seats, community/email support |
| Enterprise | Custom (usage-based) | Unlimited AI agents, unlimited channels (35+), all voice/email/SMS capabilities, omnichannel builder, VoiceX voice AI, code/pro-code access, 150+ integrations, AI copilot, advanced testing, User360, campaign management, agentic discovery, custom dashboards, LLM analytics, role-based access, SOC2/GDPR/ISO compliance |
Pros & cons
Pros
- + Omnichannel deployment across 35+ channels with unified context
- + Supports 135+ languages with multilingual/multi-region capabilities
- + No-code/low-code builder enables business users to create agents without technical expertise
- + 150+ pre-built enterprise integrations reduce setup time
- + Advanced voice AI (VoiceX) for inbound/outbound automation
- + Real-time analytics and sentiment tracking across conversations
- + Handles complex workflows with autonomous planning and execution
- + Free tier available for small teams to test capabilities
- + Enterprise-grade security: SOC2, GDPR, HIPAA-ready compliance
- + Trained on 16B+ conversations annually for improved accuracy
- + Desktop automation via Nexus EDGE for employee experience
Cons
- − Enterprise pricing is not transparent; requires custom quote through sales
- − Variable costs can be unpredictable with usage-based model (message overages, channel-specific fees)
- − Hidden add-on costs for analytics, integrations, voice AI, and professional services
- − Steep initial learning curve reported by some users
- − Voice AI and telephony fees accumulate quickly for high-volume deployments
- − Limited visibility on exact pricing before engaging with sales team
- − Requires implementation and setup services for enterprise deployments
Who is Yellow.ai best for?
- • Enterprise organizations automating customer service at scale across multiple channels
- • Global businesses needing multilingual support (135+ languages) across 35+ channels
- • Companies seeking cost reduction (claims 60% operational cost reduction)
- • Organizations with complex workflows requiring multi-step automation and knowledge integration
- • Businesses wanting to reduce support ticket volume with high automation rates (claims 70-90%)
- • HR and ITSM departments automating employee queries and onboarding
- • Voice-first customer service needs (inbound/outbound call automation)
Frequently asked questions
How many customers does Yellow.ai serve?
Yellow.ai is trusted by 650+ global brands and serves 1,100+ enterprises across 85 countries, processing 16 billion conversations annually.
What LLMs does Yellow.ai support?
The platform uses 15+ cutting-edge LLMs. Yellow accounts come preconfigured with GPT-4o Mini enabled. Users can switch to other models including Yellow.ai's proprietary in-house model for specific modules like Knowledge Base.
Can Yellow.ai integrate with existing tools?
Yes, 150+ pre-built integrations are available for CRMs (Salesforce, HubSpot), ERPs (SAP, Oracle), ITSM (ServiceNow, Jira), HRMS (Workday), and custom APIs.
What is the Free plan limit?
Free plan includes 1 AI agent, 500 chat/email tickets per month, 500 monthly conversations, limited to 2 channels, and basic features. No payment required to test.
Does Yellow.ai support voice automation?
Yes, VoiceX provides voice AI for inbound and outbound calls with human-like conversations, sentiment analysis, and multilingual support across 135+ languages.
What is Agentic RAG?
Agentic RAG combines intelligent retrieval with reasoning and action. It automatically extracts user intents, maintains conversation context, automatically tags and chunks content, and syncs knowledge from websites, APIs, and custom platforms.
Is there a hallucination rate published?
Yellow.ai claims less than 1% hallucination rate across its platform.
What deployment options are available?
Yellow.ai supports public cloud, private cloud, on-premises deployment, and AWS Marketplace procurement.
