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What is Aisera?
AI-native enterprise service management platform that automates customer and employee support requests across IT, HR, Customer Service, Legal, Finance, and Facilities using generative AI and agentic automation. Provides conversational AI agents trained on domain-specific knowledge with 80% auto-resolution rate for IT Service Desk.
Aisera news
Automation Anywhere Acquires Aisera
Automation Anywhere completed acquisition of Aisera on November 4, 2025, combining agentic process automation with conversational AI to create comprehensive agentic automation for ITSM, HR, and customer service. Aims to reduce ITSM seat requirements by 40% and shift from seat-based to work-based pricing.
Source: Automation Anywhere ↗
Key features
Conversational AI
Human-like interactions across multiple domains and languages with 5B+ intents and 1T+ phrases; supports self-service resolutions across Slack, Microsoft Teams, email, web, and mobile
Agentic AI Models
Multi-agent autonomous reasoning and task execution capabilities for complex workflows; can reason across data, take action, and orchestrate outcomes across enterprise systems
Pre-built Integrations
400+ integrations to ticketing, knowledge, and IAM systems; 500+ integrations with backend SaaS applications including ServiceNow, Jira, Workday, Azure AD, Okta
Workflow Automation
1200+ pre-trained workflows for task automation; Workflow Studio for building custom automations with low-code/no-code interface
AI Copilot & Agent Assist
Real-time decision support for agents with next-best-action recommendations; personalized recommendations based on knowledge articles, macros, escalation probability, and similar tickets
Ticket AI
Auto-classification and routing with ticket clustering using LLMs to group related support tickets by themes and similarities
AIOps
Major incident detection, intelligent alerts, CMDB discovery, and predictive incident management; can detect and prevent incidents up to 48 hours before they occur
Domain Skills
Purpose-built models for IT, HR, Finance, and Facilities support with customizable prompts and context-aware skill flows
Aisera pricing
Pricing varies by deployment model. Enterprise contracts require custom negotiation. Salesforce marketplace shows starting price for Agent Assist, AWS Marketplace shows per-user pricing.
| Plan | Price | What's included |
|---|---|---|
| Trial | $0.00 | 30-day free trial up to 50 users |
| AWS Marketplace (Per User) | $1.00 per user per year | Up to 1,000 or 10,000 users on 1 ticketing/knowledge system |
| Salesforce Agent Assist | $150,000 per service agent per year | Agent Assist with ticket classification, routing, and AI recommendations |
Pros & cons
Pros
- + Industry-leading 80% auto-resolution rate for IT Service Desk; 84% for IT Service Management
- + Extensive pre-built integrations (400+ ticketing/knowledge systems, 500+ SaaS applications)
- + Omnichannel support (web, chat, email, voice, mobile) with multilingual capabilities
- + Can reduce ITSM seat requirements by up to 40% through automation
- + AIOps predictive incident detection up to 48 hours in advance
- + Enterprise-grade security with TRAPS framework (Trust, Responsible, Auditable, Privacy, Security)
Cons
- − Recent acquisition by Automation Anywhere (Nov 2025) may affect product roadmap and support continuity
- − Pricing for Agent Assist ($150k/agent/year) is significantly higher than per-user licensing
- − Pricing page lacks detailed public tier information; enterprise contracts require sales engagement
Who is Aisera best for?
- • Enterprise IT departments needing high-volume ticket automation and resolution
- • HR and employee support teams automating common requests
- • Customer service operations seeking to reduce support costs
- • Organizations with multiple support channels and domains needing unified AI interface
Frequently asked questions
What solutions does Aisera provide?
Agentic AI solutions for IT Service Management, employee support, HR, and customer service that automate requests, resolve issues, and improve employee and customer experiences.
How many integrations does Aisera support?
400+ integrations to ticketing, knowledge, and IAM systems; 500+ integrations with backend SaaS applications.
What is Aisera's auto-resolution rate?
80% for IT Service Desk and 84% for IT Service Management.
Does the Automation Anywhere acquisition affect existing Aisera customers?
Aisera products continue to operate without interruption. Automation Anywhere is committed to ongoing development and support of Aisera products.
